How to Describe Customer Service on a Resume
When you are applying for a customer service position, you must be sure to include your knowledge and experience in your resume. A well-written resume can make the difference in getting the job you’re looking for. Here at Christchurch Resume, we specialize in providing resume writing services to aid you in standing out from your competitors. In this article, we will discuss tips on how to write about customer service in a resume.
- Utilize action verbs: When discussing your customer service experience you should use action verbs such as "assisted," "resolved," or "responded." These verbs indicate how you’ve actively involved in customer service work and have achieved results.
- Include specific job duties and responsibilities: Be specific when describing your service experience. Instead of using the phrase "worked in customer service," you should say "managed a team of customer service agents and handled customer complaints."
- Offer metrics: Include relevant metrics such as customer satisfaction ratings to show your contribution. For example, "increased customer satisfaction by 15% through effective solutions to problems."
- Make your resume more tailored: Customize your resume to the specific job you’re applying for. Highlight the skills and experience which are relevant to the job.
- Ask for professional help and proofread: Proofread your resume before uploading it to ensure it’s error-free. If you require assistance, consider seeking professional help from Christchurch Resume.
Following these steps, you can create a resume for customer service that effectively highlights your relevant work experience and capabilities. Keep in mind to make your resume specific to the job you’re applying to and to proofread it before submitting it. Christchurch Resume can also assist you in writing a powerful resume that displays your capabilities and work experience.
